Treating Customers Fairly

Sandhurst Associates Ltd is committed to providing a high quality service by working with our customers to meet their individual needs where possible. As a business we take very seriously the requirements of the UK's industry regulator the Financial Conduct Authority (FCA), in particular the requirement to treat our customers fairly. We strive to do this in everything we do.

We undertake that all of our actions will be guided by the principle that the interests of our customers are paramount. Our systems and procedures are designed to place our customers at the heart of our business.

Our Principles

These principles have been designed to ensure that we behave appropriately and to ensure that we are and remain customer focused at all times and act in accordance to our regulators expectations.

  1. We are committed to providing a high quality service by working with our customers to meet their individual needs.
  2. We will search our panel of lenders in real time to find you the lender with the lowest rate that is interested in lending to you.
  3. We will ensure that the service and products we provide are fair and appropriate to their circumstances.
  4. We will always be diligent and work with our customers to understand their individual financial situations and needs.
  5. We will ensure that the products selected are in the best interest of the customer
  6. We will ensure that our products and services comply with all regulatory requirements.
  7. We will remain open with our regulators.
  8. We will ensure that we provide clear and fair information which is not misleading to all our customers.
  9. We will ensure that all our marketing products and services are clear, fair and not misleading. They will contain information which is honest, helpful and accurate.
  10. We will tell you about any conflict of interest that may arise between us as soon as we can after becoming aware of this.
  11. We will be transparent about our services and relationships with associated partners or affiliates

Our Service

Flexible repayments - repay over a period of 12 to 60 months
No deposit - we work with a number of providers where no deposit is necessary
Choose any vehicle - whether it's a car, van, motorcycle, used or new, we may be able to help
No hassle - you will only be contacted when absolutely necessary

Our Team

Our team consists of experienced financial services personnel, who should be able to guide you through the process.

Upon completion, one of our partners who’s criteria you match may return an online quotation, in other cases they may contact you straight away to discuss further.

About Us

Search Car Finance is a trading name of Sandhurst Associates Limited based in Manchester.

As well as car finance, we also offer the ability to search for motorbike finance and van finance, both used and new.

Our simple solution to use an online application form makes it easy to apply for car finance, and is optimised for mobile use so you can apply on the move

Search Car Finance logo

Search Car Finance is a trading site of Sandhurst Associates Limited (Sandhurst).

Sandhurst is registered as a limited company in England and Wales with company number 06958589.

Registered Office: Richard House, 9 Winkley Square, Preston, Lancashire, PR1 3HP.

Sandhurst is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number 723591.

It is also registered under the Data Protection Act 2018 under registration number Z2032925 and a member of the CFA.

envelope

Support via email is available by clicking here.

Your vehicle may be repossessed if you do not keep up the repayments.

We work exclusively with a selected group of lenders and brokers to offer you a range of credit and loan products. We may receive commission from lenders or brokers for introducing you to them or when you complete your application with them.

You can request details of these commissions or fees, by emailing us. We will then provide you with the precise amount of the commission. Please note the broker we direct you to may not offer the cheapest loan that is available to meet your needs due to the panel of lenders they work with and/or have integrated with.

The guidance contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK only.

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